This Refund Policy applies to AccountingPro ERP, AccountingPro Lite, SakaynaTech Payroll, and SariKita, operated by SakaynaTech IT Solutions OPC ("SakaynaTech", "we", "us"). It is the "separately published refund policy" referred to in our End User License Agreement (EULA) and works together with our Terms of Service.
The short version: try the free Demo first. One-time licenses (ERP & Lite) are non-refundable once your license key is issued, except if the software can't be made to work as described — then you have 7 days. Subscriptions can be cancelled anytime; you keep access until the period ends, with no future charges.
1. Try before you buy
Every edition runs in a free evaluation ("Demo") mode with its features available, so you can confirm the software fits your business before you pay. We strongly encourage you to evaluate it thoroughly first, and we're happy to help you during your evaluation.
2. One-time licenses (AccountingPro ERP and AccountingPro Lite)
Because the software is delivered digitally and the license key unlocks the full product immediately, one-time license fees are non-refundable once we have issued your license key.
Exception: if the software fails to function substantially as described and we are unable to resolve the problem within a reasonable time, you may request a refund within seven (7) days of purchase.
3. Subscriptions (SakaynaTech Payroll)
You may cancel at any time. Your subscription then stays active until the end of the current billing period and will not renew. Fees already paid for the current period are non-refundable, and you will not be charged for any period after cancellation.
4. SariKita
The SariKita mobile app is free, so there is nothing to refund. SariKita Desktop is offered on a subscription with a free trial period; the subscription follows the same terms as Section 3 above — cancel anytime, access continues to the end of the current period, and paid periods are non-refundable.
5. How to request a refund
Email info@sakaynatech.com with:
- your name and business name,
- the edition you purchased,
- your order or invoice reference, and
- a short description of the issue.
We aim to respond within five (5) business days, and we'll always try to work with you in good faith.
6. Your statutory rights
Nothing in this policy limits any rights you may have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law.
7. Contact us
SakaynaTech IT Solutions OPC
Philippines
SEC Registration No. 2026060256461-05
info@sakaynatech.com